Shipping policy
Shipping and Delivery Policy
- Delivery Coverage
We deliver across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, and worldwide
2. Delivery Charges
* Free delivery on orders above AED 500
* Orders below AED 500: AED 25 in Dubai
* Outside Dubai : Additional AED 25-50 may apply depending on the area
* Outside UAE- courier charges apply depending on the country. Please check on checkout.
* ✔️ Bundle incentive
“Free delivery on 2-month supply”
3. Delivery Timelines
* Dubai & Abu Dhabi: 2 -4 business days
* Other Emirates: 4–6 business days
* Orders placed before 2 PM are processed the same day
* International orders : 7-10 working days
4. Express Delivery (Premium Option)
* Same-day / next-day delivery available in select areas (not applicable to International orders)
* Charges: AED 50
5. Payment Options
* Card payments (recommended)
* Cash on delivery- additional charges apply
6. Packaging & Product Integrity
We ensure:
* Temperature-conscious packaging (if required)
* Tamper-proof sealed boxes
* Expiry dates clearly labeled
7. Failed Delivery Policy
* 2 delivery attempts included
* After that, re-delivery fee applies (AED 15)
* Orders may be canceled if unreachable
8. Order Tracking
Tracking link shared via SMS/email once dispatched
9. Delays Disclaimer
Delays may occur due to:
* Public holidays
* Customs/regulatory checks (rare but important for supplements)
* Weather or logistics disruptions
10. Special Note
* Products are stored and transported under recommended conditions
* We do not accept responsibility for improper storage after delivery